Workflowy Zendesk

Is anyone using Zendesk and disappointed?

When we signed up with Zendesk a few years ago I thought it was a solid product. We've been using it for our Help site for about four years. However, over time it has turned into a disconnected maze of products that have become more and more complicated to navigate and use. Ironically, getting support today required me to find a Help page on the topic of getting support. I think Zendesk has scaled poorly and is trying to be too much to too many people. Anyone else have thoughts on this?

WorkFlowy; Community; Bug Reports; Windows app window increases in size Follow. Martin May 04, 2021 09:09; I have apps positioned on my screen so they line up, every time I open Workflowy app its a few pixels larger than last time, this means I have to readjust it every time so it does not overlap my other apps. Facebook; Twitter; LinkedIn. Zendesk is a beautifully simple customer service platform designed for service-based businesses such as IT companies. With Zendesk and WorkflowMax working together, your helpdesk team can input time directly from their support tickets into your time billing solution. We try to provide helpful softwares for Zendesk users. Advanced Workflow allows you to control the content of a Custom Field through a workflow: Each Step of the workflow is a potential value of a Custom Field. These Steps can be linked to a Zendesk ticket status.

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Workflowy
2 months ago

Hey,
Yes we were using in my previous company.
I am not a huge fan.
Some alternatives I checked are freshdesk (but kind of the same) and frontapp.
For my new company, we will probably be using intercom for interactive live chat with customers.

2 points
2 months ago

In the strictest terms of ticketing and the help centre, I think Zendesk is great. However, when it comes to any of the addon products they have created or acquired it just adds clutter and isn't cohesive. We are sorta stuck with them due to being one of the few HIPPA Complaint support tools. Ironically for a company that sells support software I think they have the worst support of any of the tools I currently use. If you happen to get a live agent, they simple forward you articles that you have already read.

Fs19 steam fix

2 points
LoginZendesk
2 months ago

Agreed. I’m currently zapping together intercom and hubspot to fill the gap.

Workflowy Zendesk Login

1 point
2 months ago

I think Zendesk is a really solid tool though as support needed to become more integrated Zendesk starts to faulter.

They keep adding products such as live chat, telephony, bots and the like but kept always the underlying architecture for their product. Which IMO is not setting them up for success at this point.

Additionally, Zendesk wants to be a central workflow tool but then it it's hard to integrate with internal tools and you always need to use the same states that tickets have (difficult to create new customized abstractions).

If you're using them mostly to power your help center just take a CMS off the shelf and build your help content there. Than you can plug and play any ticketing system there without having to rely on Zendesk.

1 point
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